Technical Guide

Sound check

Students should always use a headset with a microphone when working with Units of Sound.

Setting the correct levels for sound is important to help the student get the best from their lessons.

Units of Sound uses the default sound device on the computer, microphone settings and record levels should be checked before accessing Units of Sound.

This video will help you check your microphone before using Units of Sound.

Network settings

Units of Sound is an on-line service, network delays can cause problems for students accessing and saving their lessons, the appearance of freezing in a lesson and sound issues.

Your technician or IT support must set the school firewall / netfilter to trust https://online.unitsofsound.com/ by allowing mp3 files and switch off HTTPS / SSL inspection for Units of Sound.

Please inform your IT department / school technician of this requirement, if they have any questions they can contact Units of Sound support.

Submit a help request

If you are really stuck and haven’t found the answer to your technical issue, you can send a message to the Units of Sound team via the messaging icon at the bottom right of the screen when logged in as tutor.

Alternatively use the contact form on the main website https://www.unitsofsound.com/contact-us/ .